Privacy Policy

Moera Inc. (“Moera,” “we,” “us,” or “our”) provides connected sleep products and services, including the Moera mobile application, connected devices, device controls, sleep and room-environment insights, and customer support (collectively, the “Services”).

This Privacy Policy explains what personal data we process, why we process it, how we protect it, and the choices available to you.

1. Scope

This Policy applies when you use the Services. The Services are intended only for adults aged 18 or older. Third-party services, including Apple, Google, and X sign-in services, operate under their own privacy policies.

2. Personal data we process

Depending on the features you use, we may process:

• Account data: name, email address, account identifier, authentication information, verification status, profile image, preferences, and support communications.
• Third-party sign-in data: information that Apple, Google, or X is authorized to share with us, such as your name, email address, provider identifier, and authentication token.
• Profile and preference data: age range, sex or gender selection, pronouns, sleep goals, bedtime and wake time, temperature preferences, comfort settings, and sleep-zone preferences.
• Sleep and wellness data: estimated sleep and wake times, time in bed, sleep duration, sleep stages, time to fall asleep, awakenings, movement-related signals, sleep consistency, temperature response, and related trends or insights.
• Room-environment data: temperature, humidity, light level, noise level, timestamps, and related trends.
• Device and network data: device serial number, model, firmware version, device name, Bluetooth identifiers, Wi-Fi network name, signal strength, connection status, IP address, time zone, device settings, diagnostic information, and firmware-update status.
• Shared-device data: invitations, member roles, access permissions, shared-device activity, and information a user chooses to share with an invited partner or household member.
• Notification data: device push token and notification preferences.
• App and security data: app interactions, feature usage, device and operating-system information, language, approximate region derived from IP address, crash information, timestamps, and security logs.

3. Sound and microphone privacy

If you enable sound monitoring and grant microphone permission, Moera may use the microphone to measure room noise and create local sound information.

Raw audio and playable sound recordings are processed and stored only on your Moera device or phone. They are not uploaded to Moera servers. Moera does not receive or access those recordings.

Moera servers may receive derived information that is not a playable recording, such as a noise level, event time, duration, or classification needed to display sleep and room-environment insights.

You can disable microphone access in your device settings. Locally stored recordings can be removed through the available app or device controls and may also be removed when the app is deleted or the relevant device is reset.

4. Bluetooth, local network, Wi-Fi, location, and photos

The app may request Bluetooth, local-network, and, where required by the operating system, location permission to find and connect nearby Moera devices and Wi-Fi networks. Moera does not use these permissions to track or store your precise physical location.

During setup, a Wi-Fi password may be transmitted directly to the connected Moera device so it can join your network. Moera does not intentionally store the Wi-Fi password on its servers.

If you choose a profile image, the app uses the image you select. Where available, Moera uses the operating system’s photo picker instead of requesting access to your entire photo library.

5. How we use personal data

We use personal data to:

• create, authenticate, secure, and support your account;
• connect, configure, control, maintain, and update Moera devices;
• generate sleep, wellness, temperature, and room-environment insights;
• personalize schedules, comfort settings, reports, and recommendations;
• operate invitations, household members, and shared-device permissions;
• send account, security, device, firmware, and sleep-related notifications;
• diagnose technical problems and improve reliability and performance;
• prevent fraud, misuse, and security incidents;
• comply with law and protect users, Moera, and others; and
• communicate with you and respond to requests.

Moera’s sleep and wellness insights are estimates for general wellness purposes. They are not medical diagnoses.

6. Legal bases for European and UK users

Where European Union or United Kingdom data-protection laws apply, we process personal data to perform our contract with you, with your consent, for legitimate interests such as securing and improving the Services where those interests do not override your rights, and to comply with legal obligations.

Sleep and wellness information may be treated as health data in some circumstances. Where required, we rely on your explicit consent or another lawful condition before processing it. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

7. How we disclose personal data

We may disclose personal data:

• to cloud-hosting, account-authentication, notification, technical-support, security, and other service providers that process data for us under contractual restrictions;
• to Apple, Google, or X when you choose their sign-in service;
• to a person you invite, but only according to the sharing choices and permissions shown in the app;
• to professional advisers and authorities when reasonably necessary to comply with law or protect rights and safety; and
• as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

We require service providers to protect personal data and use it only to provide contracted services or as otherwise permitted by law.

8. No sale or targeted advertising

Moera does not sell personal data. We do not use sleep, wellness, or sound information for third-party targeted advertising, and the current Services do not display third-party advertising.

9. Data retention and deletion

We retain personal data only for as long as reasonably necessary to provide the Services, keep accounts secure, comply with legal obligations, resolve disputes, and enforce agreements.

Account, profile, device, sleep, and environment data are generally retained while your account is active or while needed to provide the feature you requested. When data is no longer needed, or after a valid deletion request, we delete or anonymize it unless retention is required or permitted by law. Security, diagnostic, support, and backup records may remain for a limited additional period and are not used for unrelated purposes.

Raw audio and playable sound recordings remain local and are not subject to Moera server retention.

10. Your choices and rights

You may access and update certain information, manage device and sharing settings, withdraw optional permissions, and request access to, correction of, deletion of, restriction of, or a portable copy of personal data. You may object to certain processing and withdraw consent where processing is based on consent.

European and UK users may also complain to their local data-protection authority.

To exercise a privacy right, contact [email protected]. We may take reasonable steps to verify your identity.

11. Account deletion

You may initiate account deletion in the app through Settings → Account → Delete Account. Deletion removes your account and personal data that Moera is not legally required to retain. Moera will process verified deletion requests without undue delay and will inform you if additional time is required.

Deleting an account does not automatically delete raw recordings stored locally on another phone or Moera device. Use the relevant local controls or reset that device where necessary.

12. International data transfers

The Services may involve processing in countries outside your country of residence. Where European or UK personal data is transferred internationally, Moera uses an applicable lawful transfer mechanism, such as an adequacy decision, approved contractual safeguards, or another mechanism permitted by law, together with appropriate protections.

13. Security

We use reasonable technical and organizational safeguards designed to protect personal data. No system or transmission method is completely secure, and we cannot guarantee absolute security. Contact us promptly if you believe your account or device has been compromised.

14. Children

The Services are not intended for anyone under 18, and Moera does not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

15. Changes to this Policy

We may update this Policy to reflect changes to the Services, law, or our practices. We will update the effective date and provide additional notice when required.

16. Contact